Legal

Refund and Returns Policy

Last updated: 15 September 2026

What you are purchasing

When you order from SpellsByAura you are purchasing a personal service: the preparation, time, materials and work performed on your behalf, together with the written and photographic materials sent to you afterwards.

You are not purchasing a guaranteed outcome, and no outcome is or can be promised. This is set out in full in the Service Terms, which you accept when ordering.

What is delivered, and when

So there is no ambiguity about what has been supplied:

Spell and ritual work

• Your working is prepared and performed by hand, personally, usually within 12 hours and always within 24 hours of your order
• You then receive by email a private photograph showing the ritual was carried out
• Together with a written account of what was sensed and what to be aware of afterwards

Readings

• Delivered in written form by email within the timeframe shown on the product page

Digital guides

• Delivered immediately by download link and email once payment completes

Delivery is complete once these materials have been sent to the email address given at checkout. Please make sure that address is correct, and check your spam or promotions folder if you don’t see it.

Cancelling before work begins

You may cancel at any time before your working has begun, and receive a full refund. No explanation needed.

Because castings usually begin within a few hours of an order arriving, please contact me as soon as possible if you change your mind. The sooner you reach me, the more likely the work has not yet started.

Once the work has begun it cannot be stopped, undone or resold, because it is performed by hand for your situation specifically.

Consent to work beginning immediately

By placing an order you expressly request that your service begins straight away, and you acknowledge that once it has been performed and delivered you lose any statutory cancellation right that would otherwise apply to distance or digital purchases — including, where relevant, the 14-day cooling-off period under UK and EU consumer regulations.

This is a normal and lawful arrangement for personalised services and digital content delivered immediately.

When you will be refunded

In these cases the remedy may be a full refund, a re-performance of the work, or the correct item supplied — whichever genuinely resolves it. Tell me what happened and I will sort it out.

When a refund is not given

Refunds are not ordinarily given where:

• The work was performed and delivered as described, but the outcome you hoped for has not happened, or has not happened yet
• You changed your mind after the work had already been carried out
• You provided incorrect details — a wrong name, date of birth or email address — and the work was performed on the information given
• You are dissatisfied with what a reading revealed, rather than with the service itself

This is because the service has been rendered: the time, preparation, materials and work have been spent and cannot be recovered or resold.

If you’re genuinely unhappy

Even where a refund isn’t available, I don’t want you left feeling unheard. Where the work was delivered properly but something still doesn’t sit right, I will offer a remedy — this may be a re-performance of your working, an alternative ritual better suited to your situation, or a reading at no additional charge.

Tell me what’s wrong. I would far rather make it right than leave you disappointed.

Your statutory rights

Nothing in this policy affects any right you have under the consumer law of your own country that cannot lawfully be excluded. If the law where you live gives you a right that this policy appears to limit, the law applies.

Please contact me before disputing

If you’re unhappy, tell me first. Most problems turn out to be misunderstandings about timing or delivery, and are resolved within a day.

Raising a chargeback or payment dispute without contacting me removes the chance to fix things directly. Where work has been performed and delivered, the delivery records, correspondence and materials sent to you will be provided to the payment provider as evidence.

I would much rather resolve it with you than through a payment company.

How to request a refund or raise an issue

Reply directly to any email you’ve received about your order, or use the contact page. Please include:

• Your order number
• The email address used at checkout
• What happened, in your own words

Requests are usually answered within 24 hours. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

By placing an order with SpellsByAura you confirm that you have read, understood and accepted this Refund and Returns Policy, together with the Privacy Policy & Service Terms.